Capgemini https://www.capgemini.com/ Capgemini Fri, 11 Jul 2025 11:37:15 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.1 https://www.capgemini.com/wp-content/uploads/2021/06/cropped-favicon.png?w=32 Capgemini https://www.capgemini.com/ 32 32 190431977 Code to form: The rise of AI robotics and physical AI   https://www.capgemini.com/insights/expert-perspectives/code-to-form-the-rise-of-ai-robotics-and-physical-ai/ Fri, 11 Jul 2025 11:37:12 +0000 https://www.capgemini.com/?p=1137500 AI has entered a transformative phase. From generating stunning visuals and coherent text to powering autonomous systems that think and adapt, the rise of agentic AI marks a new frontier in intelligent technology.

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Code to form: The rise of AI robotics and physical AI 

Dheeren Velu
Dheeren Vélu, Kary Bheemaiah and Alexandre Embry
Jun 19, 2025

Earlier this year, we highlighted how AI-driven robotics is reshaping the boundaries between humans and machines—ushering into a new era of intelligent, adaptive systems. This evolution is now taking shape through the rise of physical AI. In this blog, we’ll showcase the core components of physical AI and explore how business leaders can take advantage of this transformative shift. 

The last few years have been a boon for AI. We now have foundational models for generating high-quality and reliable text, images, and video. We are also starting to benefit from agentic AI systems that can operate with autonomy, undertake goal-directed behavior, and adapt their behavior based on changing circumstances.  

But what about Robotics? How have we helped robots act more like humans? The answer is that we have made tentative progress. We have systems that enable robots to handle specific tasks within constrained environments.  

However, asking robots to go beyond these confines and act more like us is problematic. The world is built for humans, and changing the environment to suit a new age of robotics would be too expensive. Enabling robots to become more like us requires a nuanced approach – physical AI, where AI is integrated into physical systems for environmental interaction. 

Creating a foundational model for robotics means enabling machines to adapt to our world. We must visualize and codify the millions of tasks we perform daily and use this data to help robots perform tasks collaboratively.  

This is no straightforward task. The journey to a foundational model for robotics will involve many hurdles. Progress will rely on contributions from multiple parties. Let’s consider how your business can get involved and how advances in AI and edge computing can help us build foundational models that support the long-term emergence of physical AI.  

A new state of urgency around robotics 

Robotics is on the verge of a major leap—much like the recent revolution in generative AI. The hardware components, batteries, and actuators, which cost up to 50% of the actual bill of materials, have fallen by double-digit numbers over the past few years.  

This cost reduction means innovations that might have taken up the better part of a century will be completed in a decade or less. We are moving to a future where robots can work alongside humans, bridging the digital and physical worlds. With advanced sensory integration, deep reasoning, and dexterous manipulation, these robots will adapt to their environment, moving quickly and effectively.  

Agile companies in certain regions, particularly China, are already optimizing their supply chains and iterating on robotic innovations. The companies that create value from physical AI will win the race. So, how can your business stay competitive and thrive in this new era? 

Towards general-purpose robotics 

Business leaders must recognize that AI and humanoids are coming together to move robotics beyond structured manipulation and autonomous navigation to general-purpose robotics, where navigation and manipulation seamlessly integrate. 

This co-evolution of AI and humanoids should be your guide to effective competition in the race towards physical AI. AI, rather than hardware, will be the key differentiator that powers the move to general-purpose robotics, and its foundational model will draw on three main engines: 

  • Reinforcement Learning – Rewarding robots for achieving a set business goal and not just completing a discrete task. 
  • Agents – Using pioneering work on the industrial metaverse and digital twins as the source data to create the simulations that build the foundational model for robotics. 
  • Vision Language Action – Combining vision models that detect an object, scene, or visual input with neural networks trained on thousands of actions. 

The huge amount of training in Vision-Language-Action (VLAs) enables robots to perform actions without programming. They can work on the fly to complete actions they might not have previously encountered. These pre-trained robots can collaborate, with their foundational models interacting to complete tasks effectively. 

Asking the right questions about Physical AI 

As we stated at the outset, the journey towards humanoids is challenging. General-purpose robotics helps us to visualize how a foundation model for robotics is a realistic end objective, but we can’t be complacent. 

Let’s take a step back and think about how humans operate: some things we do intuitively, like recognizing a friend’s face in a crowd, and some things require a more deliberate approach, such as solving a math problem. The same process is true with robotics in an age of physical AI: some systems will need fast, reactive responses and can be handled by transformer models; other systems are more analytical and will require huge computer power and pre-trained VLAs to interpret complex scenarios and plan accordingly. 

Cost will be a crucial concern. The foundational models that support generative and agentic AI often rely on the cloud. Pushing processing requirements to the cloud creates huge costs. These costs will be prohibitive in an age of Physical AI, where robots will need to connect to supporting computer systems rapidly and repeatedly. The key to handling these ever-growing computational requirements is edge computing. The Edge will help your business manage data demands cost-effectively by moving compute to where the data resides, reducing the requirement for expensive cloud services, and minimizing data transmission costs.  

At Capgemini, we’re not here to give you all the answers. We’re here to help you ask the right questions, because that’s when you get creative, unlock inspirational ideas, and generate new value.  

As we enter the era of physical AI, we can help you explore the possibilities, challenge assumptions, and shape the future of robotics—together. 

“We must start thinking about how we’ll make the foundational model for robotics. Nobody knows exactly when it will happen, but if we think about AI and the progress during the past three years, I think the call for action starts becoming more and more important.”  – Kary Bheemaiah, CTIO Capgemini Invent 

“VLA is the core of the foundational models powering these humanoids. The world is full of actions, and VLA is just a coming together of all this data. It’s an ingenious idea where now you can look at an object and drive an action without programming.”  – Dheeren Velu, Head of Innovation & AI, AUNZ 

“At the intersection of AI, robotics, and computer vision, advanced training methods like reinforcement learning and VLA are driving a profound transformation: automation endowed with arms, legs – and reasoning. No programming is required.  But the true breakthrough isn’t just technological – it’s collaborative. Humans, humanoid robots, and virtual AI agents are about to operate as cohesive teams, elevating efficiency, precision, and safety to unprecedented levels.” – Alexandre Embry, CTIO, Head of the Capgemini AI Robotics and Experiences Lab  

Navigating the new industrial landscape – Capgemini  

Meet the authors

Dheeren Velu

Dheeren Vélu

Head of Applied Innovation Exchange, AUNZ
Dheeren Velu is Head of AIE and AI Leader at Capgemini ANZ, driving innovation at the intersection of technology and business. He leads the GenAI Task Force, delivering high-impact AI solutions. With deep expertise in AI and emerging tech, he’s a TEDx speaker, patent holder, and Chair of RMIT’s AI Industry Board, focused on transforming industries and the future of work.

Kary Bheemaiah

Vice President | Chief Technology & Innovation Officer (CTIO) – Capgemini Invent
Kary Bheemaiah is VP & CTIO at Capgemini Invent, where he leads emerging tech strategy across Edge AI, robotics, and quantum. He is also an Executive Fellow at the World Economic Forum, guiding work on tech convergence. A former AI startup lead and EU researcher, he’s a TEDx speaker, author, and contributor to MIT Tech Review, WIRED, and HBR.

Alexandre Embry

Vice President, Head of the Capgemini AI Robotics and Experiences Lab
Alexandre leads a global team of experts who explore emerging tech trends and devise at-scale solutioning across various horizons, sectors and geographies, with a focus on asset creation, IP, patents and go-to market strategies. Alexandre specializes in exploring and advising C-suite executives and their organizations on the transformative impact of emerging digital tech trends. He is passionate about improving the operational efficiency of organizations across all industries, as well as enhancing the customer and employee digital experience. He focuses on how the most advanced technologies, such as embodied AI, physical AI, AI robotics, polyfunctional robots & humanoids, digital twin, real time 3D, spatial computing, XR, IoT can drive business value, empower people, and contribute to sustainability by increasing autonomy and enhancing human-machine interaction.

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    Computer vision and robotics: Teaching machines to see and act  https://www.capgemini.com/insights/expert-perspectives/computer-vision-and-robotics-teaching-machines-to-see-and-act/ Fri, 11 Jul 2025 11:34:43 +0000 https://www.capgemini.com/?p=1143533 Robotics and computer vision are two complex fields that have existed for decades. Yet in the past ten years, things have shifted — and continue to evolve rapidly.

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    Computer vision and robotics: Teaching machines to see and act 

    Marc Blanchon
    Marc Blanchon
    Jul 10, 2025

    Robotics and computer vision are two complex fields that have existed for decades. Yet in the past ten years, things have shifted – and continue to evolve rapidly.

    Robotics, once limited to basic automation and repeatable motions in isolated environments, is now expanding to address broader challenges. Traditional industrial robots operated at a safe distance, executing predefined tasks in static environments. 

    Meanwhile, computer vision, once fragmented into subdomains like image processing, geometry, and optics, has undergone a transformation. The rise of artificial intelligence has unified these domains and propelled computer vision to the forefront of innovation. 

    Today, a new convergence is taking shape — one that merges perception, reasoning, and physical action into integrated systems. This is the promise of Physical AI: the ability for machines not only to process information intelligently, but to act upon it in the real world. And at the heart of this evolution lies the rise of Vision-Language-Action (VLA) models — architectures that combine what a robot sees, what it understands through language, and how it decides to move or manipulate its environment accordingly. 

    We’re already seeing early signs of this shift. For example, new-generation robots can now interpret a voice command like “pick up the red cable next to the panel,” visually locate the object in context, and perform the action — all thanks to VLA architectures that connect perception to natural language and motor execution. 

    In industrial settings, robots once confined to repetitive welding behind safety cages are now operating side by side with humans — navigating busy factory floors, identifying parts, adapting to shifting workflows, and contributing dynamically to production without the need for constant reprogramming. 

    Though often treated as separate disciplines, robotics and vision are deeply intertwined. Today’s robotics is no longer just about repetition — it’s about adaptability in dynamic, unpredictable environments and what better way to enable intelligent action than through perception? After all, around 80% of the information processed by the human brain comes from visual cognition. It’s only logical to equip robots with powerful vision systems if we want them to act meaningfully in the world. 

    When vision meets movement 

    The fusion of sight and motion is redefining how robots interact with the world around them. 

    A robot that interacts intelligently and adapts to its environment relies primarily on its ability to perceive, interpret, and understand the world around it. Much like humans reconstruct their environment from limited focal information, vision systems must extract meaning from incomplete, noisy, and ambiguous data. 

    In both humans and machines, vision is not passive — it’s an active process of interpretation, selection, and decision-making. And this principle applies directly to robotics. An efficient humanoid robot must incorporate biomimetic principles, enabling it to understand and act upon its surroundings as humans do. 

    That’s why giving robots the ability to “see” is not just an enhancement — it’s a requirement for safe navigation, interaction, and decision-making. In collaborative environments, such as modern industrial settings where humans and robots coexist, real-time perception is essential to avoid collisions and adapt to changing conditions. 

    We are moving from conventional robotics and siloed vision systems to intelligent robotics powered by integrated perception. Where traditional robots acted blindly within controlled environments, AI-driven robotics must now interpret complex scenes and operate in the real world — fluid, noisy, and often unpredictable. 

    Applications across industries 

    From factories to farms, vision-powered robots are reshaping work across every sector. 

    Thanks to breakthroughs in both robotics and computer vision, it’s increasingly plausible to anticipate radical changes in how we design, manufacture, and operate across countless industries. 

    Many tasks that are still carried out manually — repetitive, sometimes non-standard, and often labor-intensive — could be augmented or replaced by intelligent robots. For instance, repetitive part handling is physically demanding and costly. Delegating such tasks to machines allows humans to focus on less exhausting, more meaningful work. 

    A more complex case is visual inspection. Today, for each inspection station, there’s a dedicated process — sometimes manual, sometimes automated, often a mix of both. But with computer vision and robotics, we can envision versatile, autonomous visual inspection systems capable of adapting across product types and conditions. 

    And these examples extend well beyond quality control in operations: think of hazardous operations, where robotic systems can prevent human exposure to danger, or required round-the-clock tasks, where robots can operate continuously without fatigue avoiding dangerous error. 

    From perception to autonomy 

    Seeing is just the beginning – true autonomy emerges when machines understand what they see. 

    Attaching cameras to a robot and detecting a few objects doesn’t make it autonomous. While the progress in computer vision is undeniable, real autonomy lies in the transition from raw detection to contextual scene understanding. 

    Detection allows a system to identify known elements — objects, markers, obstacles — typically in controlled environments. But the real world is rarely so clean. In industrial settings, in cities, or in natural environments, robots face variability, ambiguity, and noise. That’s where true autonomy begins: not just recognizing what’s in front of them, but understanding what it means, how it changes, and what to do about it. 

    This shift requires a deeper integration of perception, cognition, and action. For example, in a fulfillment center scenario, a robot must move from: 

    • Identifying a box to understanding that it’s fragile and just fell off a conveyor belt 
    • Seeing a person to predicting their trajectory and adjusting behavior safely 
    • Detecting a machine to interpreting that it’s idle and requires assistance 

    It’s about reasoning, prioritizing, and reacting in real time, based on complex visual input. And this isn’t just a matter of better algorithms — it requires: 

    • Multi-modal fusion (combining vision with sound, touch, or contextual data) 
    • Learning on the edge (to adapt quickly to new situations without retraining centrally) 
    • Generalization (being able to apply learned behaviors to unseen environments) 

    In other words, we move from reactive systems to proactive agents capable of operating in the unknown. This is especially vital in dynamic or high-stakes environments — from co-working with humans on factory floors to exploring disaster zones or navigating crowded streets. 

    Autonomy is not binary — it’s a spectrum. And the closer we get to human-like understanding of space, intent, and consequence, the more fluid, intelligent, and reliable robotic behavior becomes. 

    Ultimately, perception is the lens but autonomy is the leap. 

    From seeing to thinking and doing: The rise of physical AI 

    Perception alone is not enough — intelligent robots must connect vision, language, and action into one seamless cognitive loop. 

    A new wave of intelligent robotics is taking shape — one where vision alone isn’t enough. The frontier is now Physical AI: systems that combine what a robot sees, what it understands, and what it does. At the heart of this evolution are Vision-Language-Action (VLA) models, which merge visual perception, natural language understanding, and physical execution into one unified architecture. This enables robots to go beyond detecting objects — they can now follow instructions, understand goals, and adapt their actions accordingly. 

    These models open the door to more intuitive, adaptive robotics in factories, hospitals, and homes — creating machines that collaborate, learn, and act in complex environments. While still an emerging field, Physical AI is rapidly becoming the foundation of truly intelligent autonomy. 

    Challenges in the loop 

    More intelligence means more complexity – and a greater need for safety, ethics, and control. 

    With increasing perceptual capabilities come significant challenges. One key issue is robustness: computer vision systems can be vulnerable to variations in lighting, background, and unexpected events. 

    There’s also the challenge of trust and explainability. When robots make decisions based on complex visual input, humans must understand why and how those decisions are made — especially in safety-critical environments. 

    Additionally, there’s a computational burden: processing high-resolution video streams in real time, running deep models at the edge, and doing so efficiently and sustainably is still an ongoing technical frontier. 

    Moreover, and perhaps most importantly from an ethical perspective, we must ask: What tasks should we delegate to machines? How do we ensure that intelligent robots augment human work in responsible ways? 

    Shaping the future together 

    Empowering the next generation of robots starts with the choices we make today. 

    The fusion of computer vision and robotics is one of the most promising frontiers in technological innovation. It offers a glimpse into a future where machines are not just tools but perceptive collaborators. 

    To realize this future, organizations must invest not only in algorithms and hardware, but in talent, infrastructure, and governance. It requires cross-disciplinary collaboration — between engineers, ethicists, designers, and decision-makers. 

    Those who act now — by embracing intelligent technologies, fostering experimentation, and building trust — will shape the future of robotics not as a distant vision, but as a practical, human-centered reality. 

    Meet the author

    Marc Blanchon

    Marc Blanchon

    Computer Vision Specialist
    Marc is a computer vision specialist and pre-sales architect at Hybrid Intelligence, Capgemini Engineering. With 9+ years of experience and a Ph.D., he leads technical teams in designing and industrializing AI-driven Computer Vision solutions across industries. He is passionate about AI and actively contribute to research, offer development, and pre-sales activities to support clients and innovation initiatives.

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      Realizing the smart warehouse of the future https://www.capgemini.com/insights/expert-perspectives/realizing-the-smart-warehouse-of-the-future/ Wed, 09 Jul 2025 09:07:18 +0000 https://www.capgemini.com/?p=1127815 A smart warehouse management system empowers organizations to streamline operations, boost performance, and achieve sustainability goals—gaining a vital competitive edge through technology.

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      Realizing the smart warehouse of the future

      Phil Davies, Head of Intelligent Industry, Capgemini Invent
      Phil Davies
      Jul 09, 2025
      capgemini-invent

      As warehouse operations evolve, smart warehouses and new technologies are helping organizations balance growing operational challenges and deliver goods efficiently

      Running a warehouse today involves overcoming a changing set of obstacles. Alongside the rapid growth of e-commerce, warehouse managers must navigate an ever-changing landscape of customer demands, sustainability challenges, and resource shortages. Additionally, they must consider regulatory requirements and skills management. In this environment, cost optimization becomes an increasingly difficult task. To improve their chances of success and stay competitive, warehouse managers need to adopt the latest technologies such as a smart warehouse management system. The concept of the “smart warehouse” represents an evolution, understanding the maturity of your warehouse operations today is crucial to seizing future opportunities.

      Warehousing operations are faced with multiple challenges

      Navigating the complexities of today’s warehouse operations involves addressing a variety of challenges, including:

      • Customer needs: Managing continually changing customer needs requires the agility to quickly adjust to fluctuating volumes and meet increasingly high service level expectations.
      • Climate challenges: Environmental responsibility is a significant and pressing issue, compelling warehouses to embrace their role in ensuring adherence to sustainability targets.
      • Resource scarcity: Labor shortages and inventory shocks create a scarcity that clashes with the growing demands of consumers. Efficient operations and focusing labor on complex client value driven tasks is becoming paramount in finding innovative ways to navigate these constraints and deliver results.
      • Strict regulatory frameworks: Regulations, particularly concerning traceability, add layers of complexity to supply chains. Warehouses must be compliant with these regulations while effectively managing logistics across geographical borders.
      • Competency management: The constant turnover of employees and subsequent loss of knowledge become significant hurdles to long-term productivity, demanding constant effort to maintain a skilled and knowledgeable workforce.

      The first step in warehouse optimization and transformation 

      To meet customer needs, warehouse managers must optimize warehouse space and identify areas for improvement. For that to happen, warehouse managers need to be able to assess and visualize capacity and demand at the facility level and below. As new companies enter the market, the need for warehouses to be more competitive – and provide complex service offers – has increased. 

      The evolving role of warehouse management systems

      Warehouse management systems (WMS) fulfill a critical role in warehouse transformation. They provide a centralized software interface for processing, managing and monitoring operational processes. WMS have significantly evolved over the last few years. And this evolution includes cloud warehouse management systems which are currently in high demand. The popularity of the move to cloud is due, in no small part, to the fact that WMS that use cloud computing offer unparalleled flexibility, scalability, and cost efficiency. 

      Applying a core model to your deployment approach shapes your WMS in a way that addresses your needs across all geographies to enable faster transformation projects at scale. 

      But, nowadays, modern WMS are moving beyond streamlining core processes. They are increasingly incorporating new use cases like workforce management, enabling dynamic task allocation and improved labor efficiency. This is ultimately driving operational excellence in warehousing. 

      As well as preparing a foundation for warehouse operations, WMS also set the stage for further optimization efforts, such as integrating with automation technologies to provide established business rules, communicate orders and enhancing the data visibility needed to unlock data-driven improvement use cases. WMS systems act as a pivotal enabler for the transformation of traditional warehousing into smart, connected operations.  

      Warehouse automation and robotics

      Warehouse automation that integrates into WMS has been accelerated by multiple technological leaps and fueled by massive investments from marketplace players. The need to address both traditional objectives (cost efficiency, service and quality), as well as new challenges (labor scarcity, assortment complexity) has made the decision to invest in automation easier to justify. 

      While automated guided vehicles (AGV) and autonomous mobile robots (AMR) are the most visible tip of the iceberg within the solutions landscape, there is no “one-size-fits-all” approach making it important to consider the full scope of solutions within the warehouse and all the variables at hand. 

      Warehouse automation and robotics solutions can boost labor productivity by 85%1 allowing businesses to not only reduce labor costs but also face head on the shortages some experience. For instance, Exotec’s Skypod system with its put-to-light cells and orchestration engine enables end-to-end automated order fulfillment and achieved a throughput and efficiency increase of more than 600% for one of its customers. 

      Data-driven optimization and IT/OT integration

      A proper IT/OT strategy, including operational tools and IT integration, and a data factory approach, is just as important as the technology itself. It is key to empowering the supply chain as a strategic asset and to continuously identifying new business cases. Data analytics enables warehouses to harness vast amounts of data, created by their systems, to drive efficiencies, costs and CO2 footprint reduction through real-time monitoring and data-driven decision making. This data can be harnessed to drive extended visibility solutions such as digital twin, transportation control towers and process mining solutions to take operational issue diagnosis and resolution to the next level.   

      Towards smarter and more sustainable warehouses 

      Generative and agentic AI tools unlock a new enhanced layer of data intelligence. Revealing a realm of unprecedented adaptability and resilience will certainly revolutionize supply chains. Warehouse space optimization is a great example of how Gen AI allows you to go one step further than with traditional AI.  Discriminative AI can be used for warehouse layout constrained optimization, considering factors like distance travelled and tasks duration minimization, reducing congestion, and products category. Generative AI then enables layout generation for visualization, simulation of a wide range of scenarios (e.g. seasonal peaks) and suggestion of optimal layout. 

      Finally, it is equally as important for industry stakeholders to prioritize sustainability as an integral part of warehouse optimization. By leveraging the power of technology and adopting sustainable practices, warehouses can not only enhance operational efficiency and customer satisfaction but also contribute significantly to mitigating the environmental impact associated with their operations. We believe this can be achieved through a combination of sustainable execution and sustainable assets. 

      Sustainable execution involves implementing initiatives that promote the more sustainable use of existing assets and resources within warehouses, while “sustainable assets” focus on designing and utilizing assets that are inherently sustainable, such as eco-friendly warehousing facilities and sustainable primary materials. From reducing energy consumption and optimizing packaging to implementing effective waste management practices, new technologies also offer the potential to revolutionize the way warehouses operate in an environmentally conscious manner.  

      Partnering for end-to-end warehouse transformation

      As warehousing solutions continue to advance, it is crucial for industry stakeholders to collaborate with the right partners in their warehouse transformation journey. At Capgemini we provide end-to-end support for organizations, from the analysis of your current situation and exact context, the selection of the most suitable technologies that align with your goals and needs, the definition of the right implementation strategy and delivery execution, to the set-up of a continuous improvement approach to ensure your warehouse remains at the forefront of innovation. 

      Our authors

      Maxime Oelhoffen

      Maxime Oelhoffen

      Director – Intelligent Supply Chain, Capgemini Invent

      Asmaa Aboukhassib

      Asmaa Aboukhassib

      Manager – Intelligent Supply Chain, Capgemini Invent

      Salma El Afia

      Salma El Afia

      Senior Consultant – Intelligent Supply Chain, Capgemini Invent

      Phil Davies, Head of Intelligent Industry, Capgemini Invent

      Phil Davies

      Executive Vice-President, Global Head of Intelligent Supply Chain & Head of Intelligent Industry UK, Capgemini Invent

      Phil Davies, Head of Intelligent Industry, Capgemini Invent

      Phil Davies

      Executive Vice-President, Global Head of Intelligent Supply Chain & Head of Intelligent Industry UK, Capgemini Invent

      Intelligent industry brand page banner image

      Intelligent industry

      The next phase of digital transformation, driving new revenue and efficiency with smart products, models, and operations

      Meet our experts

      Phil Davies, Head of Intelligent Industry, Capgemini Invent

      Phil Davies

      Executive Vice-President, Global Head of Intelligent Supply Chain & Head of Intelligent Industry UK, Capgemini Invent
      The digital revolution is creating unprecedented challenges and opportunities for companies and they are having to invent new business models and ways of working in order to survive and prosper. Phil works with senior executives to leverage the digital opportunities and transform – customer experiences, operations or business models.
      Sébastien Neyme

      Sébastien Neyme

      Vice-President – Head of Intelligent Supply Chain France, Capgemini Invent
      With over 18 years of experience in Supply Chain management across various sectors such as distribution, consumer goods, and manufacturing, Sébastien plays a key role at Capgemini Invent France, where he leads the Supply Chain teams. He actively contributes to the development and implementation of digital strategies aimed at optimizing end-to-end supply chain operations. His leadership, combined with an in-depth mastery of Supply Chain management, enables him to manage complex and innovative projects for numerous clients on a global scale.

        Stay informed

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        The future of the factory floor: An innovative twist on production design  https://www.capgemini.com/insights/expert-perspectives/the-future-of-the-factory-floor-an-innovative-twist-on-production-design/ Tue, 08 Jul 2025 05:48:24 +0000 https://www.capgemini.com/?p=1142118 A global consumer goods company partnered with Capgemini to simplify factory planning. Using a digital configurator, teams can now design and compare production setups virtually—boosting speed, efficiency, and decision-making

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        The future of the factory floor: An innovative twist on production design 

        Alexandre Embry
        Jul 4, 2025

        “As manufacturers face increasing pressure to deliver faster, smarter, and more sustainable operations, the way we design and build factories is undergoing a radical transformation. At Capgemini, we’ve been working with global leaders to rethink traditional approaches – leveraging digital twin technology to bring agility and intelligence to the factory floor.” 

        –  Alexandre Embry  

        A global consumer products company wanted to make building new factories simpler, smarter, and more efficient. Instead of starting from scratch each time, we helped them create a digital tool that lets teams design and compare factory setups virtually, choosing everything from product types to packaging lines. With built-in visuals, data dashboards, and AI-powered insights, the tool is now helping them plan better, move faster, and make more informed decisions. 

        Reimagining factory design for the digital era

        Designing a new factory is a complex, capital-intensive endeavor. Our client wanted to eliminate disruption points and boost both capital efficiency (CapEx) and operational efficiency (OpEx). The question: how could they standardize factory design globally while tailoring it to specific consumer goods?  

        So, we innovated the process from the ground up. Instead of treating each new factory as a bespoke project, we built a plant configurator that lets engineers design production lines using a modular and digital-first approach. From selecting product types and packaging sizes to choosing suppliers and automation levels, users can now configure entire factories digitally, complete with 3D models, scanned documents, and real-time KPI dashboards. 

        Building the Digital Twin: How we made it real 

        We assembled an innovation team of business experts, data modelers, business analysts, 3D and digital twin specialists, and programmers, to develop the Digital Twin Configurator. Our solution helps create new digital twin content dynamically, on demand. To achieve this, we leveraged our Digital Twin Cockpit solution based on Microsoft assets and developed as part of Capgemini’s AI Robotics and Experiences Lab. It merges the assets built in our Lab with Microsoft data, AI and cloud standards, such as Copilot, Power BI, and several Azure components, enabling faster and consistent review of source standards and produced plant models. 

        The tool guides users through each step of setting up a new production line—letting them choose product types, factory layouts, and equipment options, much like customizing a kitchen. Teams can compare different designs based on cost, energy use, and water consumption. The AI speeds up data entry, and built-in dashboards help track key metrics like emissions and operating costs. 

        One of the biggest challenges was making sure the tool could handle many different factory types and still keep everything connected from the first design to final construction. 

        Results delivered and the road ahead 

        Our client now has a centralized, standardized, and replicable architecture for factory design. The digital twin configurator enables: 

        • Setting up factories faster and more efficiently 
        • Making smarter decisions about where to invest and how to maintain equipment 
        • Comparing different factory setups using key data like energy use, water consumption, and operating costs 

        The system is already helping top management make data-driven decisions. As the configurator evolves, it’s poised to become a blueprint for global factory design—scalable, smart, and sustainable. 

        Learn more about our AI Robotics & Experiences Lab

        Meet the author

        Alexandre Embry

        Vice President, Head of the Capgemini AI Robotics and Experiences Lab
        Alexandre leads a global team of experts who explore emerging tech trends and devise at-scale solutioning across various horizons, sectors and geographies, with a focus on asset creation, IP, patents and go-to market strategies. Alexandre specializes in exploring and advising C-suite executives and their organizations on the transformative impact of emerging digital tech trends. He is passionate about improving the operational efficiency of organizations across all industries, as well as enhancing the customer and employee digital experience. He focuses on how the most advanced technologies, such as embodied AI, physical AI, AI robotics, polyfunctional robots & humanoids, digital twin, real time 3D, spatial computing, XR, IoT can drive business value, empower people, and contribute to sustainability by increasing autonomy and enhancing human-machine interaction.

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          Five steps to widespread digital accessibility https://www.capgemini.com/insights/expert-perspectives/five-steps-to-widespread-digital-accessibility/ Mon, 07 Jul 2025 04:59:51 +0000 https://www.capgemini.com/?p=1139278 94.8% of home pages still have accessibility issues, according to a WebAIM study. Partnering with an end-to-end accessibility expert ensures seamless scanning, analysis, and implementation—avoiding the inefficiencies of juggling multiple agencies.

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          Five steps to widespread digital accessibility

          Capgemini
          Laurie Bazelmans, Amish Desai
          Jul 07, 2025

          Did you know that 94.8% of home pages still have accessibility failures? A recent WebAIM study shows that there’s still lots of progress to be made.[1]

          Whether you’ve already started making changes to be more accessible or not, having an experienced partner guiding you every step of the way can make all the difference.

          In addition to helping with accessibility scans, an end-to-end partner can analyze the results, then implement the necessary changes – and even help design new products with accessibility already integrated from the start.

          Conversely, using different support agencies for the assessment, change management, build, and implementation will only create unnecessary gaps that will take more time and effort to bridge.

          Here’s how Capgemini can support you with our five distinct and comprehensive services:

          1. Conduct an accessibility audit and develop an action plan: Using tools and methodologies (like WCAG-EM),[2] we evaluate the current digital products and services and create a detailed report. Based on these results, we may outline the necessary changes, timelines, and responsible teams. The report can serve as proof that you’re actively addressing issues and working toward being WCAG compliant.

          2. Implement changes and test and validate assets: By integrating features like screen reader compatibility and high-contrast visuals, we update websites, platforms, and mobile and desktop apps. Then, through user testing with people with disabilities, along with automated and manual reviews, we work toward creating the most accessible experience for the widest spectrum of users.

          3. Train teams: We provide training sessions to help your teams understand the importance of accessibility and equip them with the knowledge and tools to maintain it.

          4. Incorporate accessibility into business operations: We help integrate accessibility into your workflow and culture to promote a long-term commitment and adherence to creating better user experiences (UX).

          5. Monitor and maintain for future developments: Since digital accessibility is an ongoing process, we rely on periodic audits and updates to ensure your current and future services are inclusive.

          As an example, we recently worked with a major European railway company to create an online ticket shop accessible to people with sight disabilities. After carrying out a competitor analysis, we interpreted WCAG 2.1 standards for web and app development, then did extensive UX research in cooperation with the country’s largest organization for the blind and partially sighted.

          As a result of our combined efforts, the newly created shop received a WCAG 2.1 AA rating. And the railway company now has a concrete strategy and tools to continue designing and developing with accessibility in mind. This prepares them to meet any future accessibility standards and changes in legislation.

          Turn accessibility challenges into opportunities

          Navigating accessibility challenges can be daunting. But they also present opportunities for growth. By asking yourself some questions, you can better prepare your business for the ongoing commitment to creating inclusive digital experiences:

          • Can we keep up with evolving WCAG standards?
          • Do we have the expertise to retrofit older websites and systems?
          • Are we ready to invest the necessary time and resources to meet our customers’ accessibility expectations?
          • How can we address resistance to change and investments in new tools and technologies within our organization?

          Accessibility is not just a choice – it is now mandated by law. Act now to avoid fines and create a digital space that benefits everyone, including your employees and customers with disabilities.

          Complete the quick accessibility assessment below so you know where your business stands

          How accessible are your digital services?

          Digital accessibility is no longer a mere consideration; it’s a vital cornerstone for inclusivity, compliance, and business growth. Answer the following questions to see whether you can do more to prioritize equitable access to digital services. Then contact us to start a deeper analysis.

          1. What is your current accessibility status and does it comply with EAA standards?

          1. We are not aware of the EAA or its requirements.
          2. We are aware but have not yet assessed our compliance.
          3. We have done a basic assessment and identified some gaps.
          4. We are fully compliant and regularly review our status.

          2. Are your teams equipped and skilled to deliver accessible products and services?

          1. Accessibility is not currently part of our training or hiring criteria.
          2. Some team members have basic awareness of accessibility.
          3. We provide occasional training and resources on accessibility.
          4. Most team members are trained and apply accessibility best practices.

          3. Is accessibility QA (quality assurance) incorporated into your business operating model?

          1. Accessibility is not considered in our QA or development processes.
          2. We address accessibility reactively when issues are reported.
          3. We include some accessibility checks in our QA process.
          4. Accessibility is a standard part of our QA and development lifecycle.
          5. We have a robust, proactive accessibility QA process with regular audits.

          4. Can you easily adapt to future developments around accessibility standards?

          1. We are not monitoring changes in accessibility standards.
          2. We rely on external prompts (e.g., legal notices) to make changes.
          3. We occasionally review standards and update our practices.
          4. We have a process to monitor and adapt to evolving standards.
          5. We are actively involved in accessibility communities and anticipate changes.

          Scoring

          a=1, b=2, c=3, d=4, e=5

          If you score 4–8: Late-starter – You need to start building awareness and foundational practices.

          If you score 9–13: Developing – Progress is evident, but more structure is needed.

          If you score 14–17: Proficient – You’re well on your way to becoming an accessibility leader, but keep in mind that there’s always room to grow.

          If you score 18–20: Advanced – With your strong accessibility culture, you’re in a good place to quickly adapt to any new standards.

          Contact us for a more detailed analysis to help you reach full digital accessibility.


          [1] https://webaim.org/projects/million/

          [2] Web Content Accessibility Guidelines Evaluation Methodology

          Author

          Laurie Bazelmans

          Laurie Bazelmans

          User Experience and Front-End Interactions Offer Leader, Netherlands
          Laurie is a product and services expert at Capgemini, specializing in user experience (UX) and behavioral psychology. As Offer leader UX & Frontend Interactions and UX Business Partner, she harnesses UX as a strategic lever for business growth – translating complex customer needs and journeys into impactful, user-centered solutions. Throughout her consulting career, she has elevated digital transformation initiatives, focusing on customer needs, business goals, and structured UX strategies.

          Amish Desai

          Global User Experience and Front-End Interactions Offer Leader
          With 20+ years in digital transformation, Amish has led Fortune 100 firms to profit through design and product innovation. Highlights include training 2,000+ CPG staff in Design Thinking, pioneering digital-first ventures in finance, and launching connected commerce for a century-old retailer. His pinnacle achievement is forming global teams that excel in crafting digital customer experiences at the nexus of immersive tech, customer insight, and business value. He teaches UX design, product, and strategy in academic and entrepreneurial institutions as a token of gratitude for those who have assisted him over the years.

            Related expert perspective

            Customer experience

            Five reasons why digital accessibility must matter

            Capgemini
            Jun 26, 2025

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            Redefining scientific discovery: Capgemini and Wolfram collaborate to advance hybrid AI and augmented engineering https://www.capgemini.com/insights/expert-perspectives/implementing-augmented-engineering-with-hybrid-ai-a-collaboration-between-capgemini-and-wolfram/ Wed, 02 Jul 2025 03:45:03 +0000 https://www.capgemini.com/?p=1139635 Discover how Capgemini and Wolfram are transforming engineering with hybrid AI and symbolic computation through their innovative Co-Scientist framework.

            The post Redefining scientific discovery: Capgemini and Wolfram collaborate to advance hybrid AI and augmented engineering appeared first on Capgemini.

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            Redefining Scientific Discovery: Capgemini and Wolfram collaborate to Advance Hybrid AI and Augmented Engineering

            Dr Mark Roberts
            Jul 1, 2025

            The convergence of scientific computing and engineering is accelerating innovation in unprecedented ways.

            As different sectors seek to tackle complex physical systems, optimize design and simulation, and unlock the next wave of scientific breakthroughs, Capgemini’s association with Wolfram stands as a powerful milestone. Together, we’re combining decades of expertise in symbolic computation, generative AI, and systems engineering to create what we call the Capgemini co-scientist framework—an intelligent assistant built for engineering rigor.

            At the heart of this collaboration lies a shared belief: generative AI is transformative, but it must be grounded in scientific accuracy, auditability, and domain reasoning to truly serve the engineering and scientific community. To enable the robustness that scientists expect from their tools, Wolfram Language brings all the infrastructure needed for a scientific reasoning engine: unmatched breadth of symbolic computation, algorithmic modelling, and knowledge representation, resulting in a co-scientist that doesn’t just generate answers in a typical LLM way—it actually understands the problem and queries verifiable facts to produce trustworthy results.

            From Natural Language to Verified Computation

            What makes the co-scientist novel is its ability to go beyond text-based generation. By combining large language models with Wolfram’s symbolic reasoning capabilities and curated computational knowledgebase, users can input a natural language query and receive responses that are not only contextual but computationally synthesized.

            Imagine asking co-scientist to simulate the thermal behaviour of a new material under varying conditions—or to optimize the control logic of a complex mechatronic system. Rather than simply returning a list of suggestions, the co-scientist can use real Wolfram Language code to compute precise equations, model dynamic systems, and integrate directly with engineering workflows in different environments.

            Hybrid AI in Action

            This collaboration brings the vision of Hybrid AI to life—an approach that blends language model fluency with symbolic reasoning, scientific simulation, and rigorous rules. It’s this hybridization that unlocks reliability and traceability in safety-critical domains such as aerospace, automotive, and industrial automation.

            Hybrid AI enables iterative co-design, traceable decision-making, and seamless collaboration between AI systems and human experts. Our joint solution with Wolfram represents a concrete step toward AI systems that are not only assistive but trustworthy.

            Engineering a Better Future, Together

            Capgemini’s Augmented Engineering strategy is about more than just productivity—it’s about elevating human expertise through AI, enabling organizations to solve harder problems faster. Our work with Wolfram builds a bridge between natural language interfaces and the rigorous world of scientific computing, ultimately empowering engineers, researchers, and product teams to think more freely, design more confidently, and innovate more responsibly.

            As this collaboration evolves, we are excited to bring the power of the co-scientist to real-world use cases—from sustainability analytics and advanced manufacturing to systems engineering and intelligent product development. This is the future of engineering: collaborative, explainable, and scientifically grounded.

            Read more about the collaboration with Wolfram here

            Meet the author

            Dr Mark Roberts

            CTO Applied Sciences, Capgemini Engineering and Deputy Director, Capgemini AI Futures Lab
            Mark Roberts is a visionary thought leader in emerging technologies and has worked with some of the world’s most forward-thinking R&D companies to help them embrace the opportunities of new technologies. With a PhD in AI followed by nearly two decades on the frontline of technical innovation, Mark has a unique perspective unlocking business value from AI in real-world usage. He also has strong expertise in the transformative power of AI in engineering, science and R&D.

              The post Redefining scientific discovery: Capgemini and Wolfram collaborate to advance hybrid AI and augmented engineering appeared first on Capgemini.

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              Geospatial analytics: The key to unlocking the UK’s electric vehicle revolution https://www.capgemini.com/insights/expert-perspectives/geospatial-analytics-the-key-to-unlocking-the-uks-electric-vehicle-revolution/ Tue, 01 Jul 2025 13:24:52 +0000 https://www.capgemini.com/?p=1140605 The United Kingdom (UK) is striving to bring about an electric vehicle (EV) revolution. EV adoption and rollout for UK citizens is an important part of the UK achieving long term sustainability goals.

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              Geospatial analytics: The key to unlocking the UK’s electric vehicle revolution

              Capgemini
              Capgemini Invent Geospatial Community
              Jul 1, 2025

              The United Kingdom (UK) is striving to bring about an electric vehicle (EV) revolution. EV adoption and rollout for UK citizens is an important part of the UK achieving long term sustainability goals.

              However, the UK is currently falling behind the required charging infrastructure to support this revolution. According to the UK Infrastructure Bank, in 2023 an average of 1,600 charge points were installed per month – under half the required 3,250 to meet forecasted demand. The UK government also has an estimated shortfall of funding of £1.5 billion to build the necessary charging infrastructure to meet its goal of having 100% of all new vehicles being zero emissions by 2035.

              Our geospatial analytics community at Capgemini Invent believe that geospatial data should be an important component in supporting the EV revolution, and policymakers should be fully utilising its potential.

              In this article, they will review how the UK’s 2030 Geospatial Strategy supports the EV revolution, the key challenges the EV revolution faces in the UK, and finally how geospatial techniques offer solutions to support the transition to EVs.

              Can the 2030 Geospatial strategy support the electric vehicle revolution in the UK?

              The UK’s 2030 Geospatial Strategy, released by the UK Geospatial Commission, outlines a strategic framework for the utilisation of geospatial analytics and techniques by the public sector to support economic growth, while also fostering environmental stewardship and enhancing social well-being.

              The strategy offers missions and opportunity areas for increasing the use of geospatial techniques to support a wide array of sectors. In relation to the electric vehicle revolution, it outlines a comprehensive framework and offers insights on how the public sector can further support electric vehicle adoption and infrastructure by utilising geospatial data and analytics.

              The Challenges

              Infrastructure building

              The UK government estimates that 300,000 charge points will be needed to support a full EV rollout by 2030. The announcement by the UK government of a delay for this target gives more time, but UK is still short of EV charge points. As of March 2024, there are 59,590 EV charging points located across 32,322 charging locations. Building this infrastructure and the selected locations of charge points present a significant challenge – so what is preventing expansion of the network?

              One of the main blockers is a lack of funding and financial incentives for the expansion. Although the UK government has committed £1.6 billion towards the UK’s charging infrastructure such as the Local EV Infrastructure (LEVI) fund and the Rapid Charging Fund (RCF), additional funding is still required as stated previously. Without sufficient investment and incentives for charge point infrastructure, EV rollout may be delayed and pushed further back.

              Charge anxiety

              Charge anxiety is a growing phenomenon challenging the adoption and rollout of electric vehicles. This can be defined as the fear that charge points are unreliable, too costly, and too sporadic to use effectively. This anxiety is interconnected with the need to expand the charge point network in the UK. Public confidence in electric vehicles is increasing, with over half of motorists between 16-49 stating they would switch to an electric vehicle within the next ten years. However, a general anxiety exists that the charge infrastructure is insufficient, and charge points themselves fail to meet consumer needs.

              Equity and access:

              Ensuring equitable access to the charge point system remains a critical challenge for UK citizens. Various segments of society encounter difficulties when trying to utilise the charge point network. One significant factor is the urban-rural divide. A County Councils Network report revealed that rural drivers have access to only one charge point per every 16 kilometres whereas London drivers enjoy a more favourable ratio of one charge point for every 1.2km.

              Figure 1 below shows the rural/urban classification of local authority districts, and Figure 2 shows the number of EV chargers per km2 for the same boundary areas. Comparing these maps visually shows that local authorities with a higher proportion of urban areas tend to have a higher density of EV chargers compared to those that are more rural. The boxplot in Figure 3 shows this to be true. The average density of EV charge points increases in local authorities categorised as more urban.

              Figure 1: Rural Urban Classification for England
              Source: https://geoportal.statistics.gov.uk/
              Visual produced using kepler.gl
              Figure 2: Number of EV Chargers per km2
              Source: https://chargepoints.dft.gov.uk
              Visual produced using kepler.gl
              Figure 3: Boxplot of charge point density by Rural Urban Classification

              The second major factor is those living with no at-home access to charge points. This can be for varying reasons including living in a flat or not having access to off-street parking. The challenge remains that if citizens cannot access charge points at home, they will be forced to use public charge points as alternatives. This can result in higher costs relative to at-home chargers and poses a challenge in providing access to charging points for economically-disadvantaged individuals within society.

              Solutions

              Demand prediction and population movement

              Geospatial analytics can provide detailed insights on origin-destination (O-D) movements, how travel patterns are changing, and where they differ from region to region. Traditionally this O-D flow data has been captured through census data. This has limitations based on sample sizes, frequency of updates and type of journey. Anonymised mobile phone data is rapidly becoming a more promising source. It has the advantage of modelling estimates for smaller areas and can generate more frequent and timely outputs, meaning it can respond to changing travel trends faster.

              Geospatial analytics has a critical role to play in unlocking the travel flow insights. Utilising this data correctly can inform the prioritisation of where EV charge points are located and how future funding could be allocated. This aligns with the aims of the 2030 Geospatial Strategy which outlines the power of population movement data and how aggregated and anonymised data from mobile phone and apps can be utilised by the public sector.

              Figure 4: Travel to work data – from place of usual residence to Manchester
              Source: 2021 Census Data
              Visual produced using kepler.gl
              Figure 5: Travel to work data – from Manchester to place of usual residence
              Source: 2021 Census Data
              Visual produced using kepler.gl

              Business fleets

              Business fleets will play a critical part of the EV transition, however there are significant operational, financial, and logistical challenges that need to be considered to ensure feasibility. Combining advanced routing algorithms with geospatial analytics can help businesses scenario model fleet performance under a range of different conditions. This can help answer key strategic questions through data-driven analysis: What fleet mix will best suit business needs? Will depots have sufficient capacity to suit charging requirements? How adaptable is the fleet to meet future demands?

              From an operational standpoint, geospatial analytics can be used to combine live data feeds from charge points, with vehicle routes, range, capacity, delivery requirements and driver schedules, to optimise routes – by minimising driver downtime and maximising efficiency.

              Data and pricing

              To combat the problems of equity and access, the effective use of data and standardised pricing are important to ensure all can benefit from both geospatial data and electric vehicles. Demographic, property, street, and traffic data can ensure all areas are adequately supplied with charging infrastructure.

              Pricing is also an important aspect of ensuring equity between regions.  The UK government has tried to reduce charge anxiety through implementing regulations such as the Public Charge Point Regulations 2023. The regulations implement key changes including standardised pricing metrics to help improve consumers’ experience with charge points.

              The future is geospatial and electric

              Many challenges still exist for the transition to electric vehicles to succeed. The need to build the required infrastructure for electric vehicles and the charge anxiety that still exists amongst the British public will hinder any EV revolution. However, the 2030 Geospatial strategy seeks to alleviate some of these concerns through offering a strategic framework to enable the use of geospatial data and techniques by the public sector. Geospatial analytics is key in supporting the EV rollout and to enable consumers to make informed travel decisions in the future.

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              A journey toward more sustainable end-user devices in IT operations https://www.capgemini.com/insights/expert-perspectives/a-journey-toward-more-sustainable-end-user-devices-in-it-operations/ Mon, 30 Jun 2025 10:13:48 +0000 https://www.capgemini.com/?p=1139315 Embracing cost reduction and resource conservation isn't just a strategic move for end-user services and workplace leads – it's a transformative journey toward a more resilient and responsible future

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              A journey toward more sustainable end-user devices in IT operations

              Aleksandra Domagala
              Jun 26, 2025

              In today’s rapidly evolving business landscape, organizations are under immense pressure to not only remain competitive but also to operate sustainably. According to Capgemini Research Institute, sustainability remains a top priority, with 82% of organizations increasing investments in 2025 and 98% planning to do so by 2026.

              Embracing cost reduction and resource conservation isn’t just a strategic move for end-user services and workplace leads – it’s a transformative journey toward a more resilient and responsible future. By focusing on these areas, organizations can achieve significant financial savings, reduce their environmental footprint, and enhance their corporate reputation.

              The necessity for transitioning to profitable business models with reduced environmental impact

              It is evident that sustainability is not just a fleeting trend, but a powerful force reshaping the future. This is also visible in the workplace area. For instance, 76% of organizations required to report emissions already have a sustainable end-user computing strategy. This revolution in end-user operations is driven by the increasing awareness of the environmental impact of electronic waste and the soaring costs of energy. Consider this stark reality: In 2024, twice as much e-waste was generated compared to 2010, and only 20% of it was properly recycled. Additionally, global average electricity prices rose by over 46% between 2010 and 2024. These trends highlight the urgent need for organizations to adopt sustainable practices, for the sake of the environment and their own business.

              A journey toward proficiency in sustainable end-user devices

              At Capgemini, we observe the complexities and challenges that organizations face in their sustainability efforts when addressing questions related to end-user devices, such as:

              • What the optimal end-user devices catalog is,
              • Which original equipment manufacturer (OEM) to select,
              • How to measure the impact on the environment and potential savings,
              • And how to incorporate circular economy aspects into IT.

              For this reason, we have developed our proprietary approach to assist clients at every stage of their maturity journey. This method provides a comprehensive understanding of available data, delivers precise and detailed recommendations, and ultimately achieves better and more measurable results.

              To achieve this, we work with our partners who are committed to sustainability to make sure our solutions are thorough and effective. We start with data gathering and analysis, using tools like digital experience monitoring and environmental impact assessment. Based on this data, we provide tailored recommendations to optimize energy consumption, refresh devices based on performance and experience, and assist in deciding how to allocate sustainable and efficient devices. What is even more important, our proprietary methodology encompasses not only environmental and business elements but also focuses on employees’ productivity and experience. Our approach isn’t just about lowering the impact on the planet and cutting costs; it’s about making sure employees stay productive and happy since they’re the ones who’ll be using the tech at the end of the day.

              Our case studies demonstrate the tangible benefits of this approach. For instance, our assessment for a client in the retail industry indicated a remarkable potential carbon saving of 959 tons of CO2e annually, representing a 50 percent reduction in electricity consumption, and a cost saving of one million euros per year. Imagine the tremendous impact on both the environment and the business – truly a win-win scenario!

              Start your journey toward more sustainable end-user devices 

              Are you looking to conserve resources, and reduce the energy costs of your end-user devices?  Do you want to stay on top of sustainability goals while delivering employee experience?

              Capgemini experts can incorporate employee experience and performance into sustainability efforts. This approach helps organizations meet sustainability goals while driving long-term success and resilience.

              Check out our exciting Point of View: Achieving net zero: Cutting costs and carbon with sustainable devices.

              Are you looking to start your journey toward more sustainable end-user devices?

              Talk to us!

              About the author

              Aleksandra Domagala

              Product Manager, CIS
              Aleksandra is a Product Manager with a background in organizational psychology which enables her to create evidence-based solutions, adjust them to a multicultural context, and design delightful user experiences. She is engaged in the development of immersive workspaces and sustainable workplace solutions. Aleksandra has vast experience in digital transformations, employee research, consulting and change management.

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                Machines need zero trust too: Why devices deserve context-aware security https://www.capgemini.com/insights/expert-perspectives/machines-need-zero-trust-too-why-devices-deserve-context-aware-security/ Mon, 30 Jun 2025 09:50:52 +0000 https://www.capgemini.com/?p=1138950 Zero trust isn’t just for humans. As operational technology (OT) environments become more connected and intelligent, machines—from field sensors to industrial controllers—are increasingly exposed to cyber threats.

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                Machines need zero trust too: Why devices deserve context-aware security

                Lee Newcombe
                Jun 25, 2025

                In the first post in this series, I wrote about the business and security outcomes that can be achieved for users (and the organizations to which they belong!) by adopting approaches labeled as “zero trust.” But why should we limit ourselves to interactions with human users? Don’t machines deserve a little attention too?

                The answer, of course, is “yes” – not least because this would otherwise be a remarkably short post. So, I’m going to talk about the application of those high-level characteristics of zero trust mentioned in my last post – dynamic, context-based, security – to operational technology (OT).

                As every OT professional will quite rightly spell out – at length – OT is not IT. They have grown from separate disciplines, talk different network protocols, have different threat models, and often have different priorities when it comes to the application of the confidentiality, integrity, and availability triad we have used for so long in the security world. When your company faces losses of millions of dollars a day from a production line outage, or your critical national infrastructure (CNI) service can no longer function, availability rapidly becomes the key business issue, particularly where intellectual property may not be a core concern. Before diving into the application of dynamic, context-based, security principles to OT, we should probably set a little more context:

                • OT facilities may not be as well-segmented as modern corporate IT networks. They were either isolated or “behind the firewall,” so why do more? (Of course, best practice has long pointed toward segmentation, however if best practice were always implemented I’d likely be out of a job).
                • OT covers a vast range of technologies and different types of devices, from sensors out in the field through to massive manufacturing plants. Threat models differ! Context matters.
                • Devices often have embedded operating systems (typically cut-down versions of standard operating systems); these systems require patching and maintenance if they are not to become susceptible to known vulnerabilities.
                • Equipment requires maintenance. You’ll often find remote access facilities in the OT environment for the vendors to be able to conduct such maintenance remotely. (You might see where this is going from a security perspective.)
                • The move toward intelligent industry is pushing OT toward increasing use of machine learning and artificial intelligence, all of which is heavily reliant upon data – which means you need a way to export that data to the services performing the analysis. Your “air gap” isn’t really an air gap anymore. (And if we’re talking about critical national infrastructure, then there may well also be some sovereignty issues to consider.)
                • Legacy is a real problem. What happens if a business buys a specialist piece of kit and then the vendor goes bust? It could well form a critical part of the manufacturing process, and so stripping it out is not always possible, let alone straightforward.
                • OT doesn’t always talk IP. This is a problem for traditional security tools that only understand IP. We need to use specialized versions of traditional security tooling like monitoring solutions – solutions that can understand the communications protocols in use. Meanwhile, network transceivers/data converters may contain software components that can sometimes get overlooked from a security perspective.
                • Good models for thinking about OT security are out there, e.g. the Purdue model and the ISO 62443 series (which provide structures for the different levels of technology and functionality in OT environments, from the physical switches and actuators up to the enterprise information and management systems). It’s not as much of a wild west out there as my words so far may indicate – but we can do better.

                For the purposes of this article, the above highlights some interesting requirements from an OT security perspective:

                1. We need to understand the overall OT environment, and be able to secure access into and within it.
                2. We need to make the OT environment more resilient – reduce the blast radius of compromise. We really do not want one compromised machine taking out a whole facility.
                3. We want to be able to control machine-to-machine communications, and communications across the different layers of the Purdue model, e.g., from the shop floor to the management systems, or even across to the enterprise environment for import into the data lake for analysis purposes.

                Lots of interesting problems, some of which seem very similar to those discussed in the context of securing human user access to applications and systems.

                How do we start the process of finding some solutions? Well, first things first. We need a way to distinguish the devices we are securing, i.e., some form of machine identity. We have a variety of options here, from the installation of trusted digital certificates through to the use of network-based identifiers (including IP addresses and hardware addresses where available). Once we have identities, we can start to think of how to use them to deliver context-based security.

                Let’s start by establishing some baselines of normal behavior:

                • How do the devices in scope communicate?
                • What other devices do they communicate with, and what protocols do they use?
                • Are there some obvious segmentation approaches that we can take based off of those communication patterns? If not, are there some more context-based approaches we can take, e.g., do specific communications tend to take place at specific times of day?

                Such profiling may need to take place over an extended period of time in order to get a true understanding of the necessary communications. We should certainly be looking at how we control support access from vendors into the OT environment; let’s just start by making sure Vendor A can only access their own technology and not that of Vendor B. Let’s not forget to support access from internal users either, particularly if they have a habit of using personal or other unapproved devices. Going back to that segmentation point for a second, do we have any legacy equipment that is no longer in active support? If so, are we able to segment such kit away and protect access into and out of that environment to limit the risk associated with such legacy kit?

                Whether we are trying to apply dynamic, context-based security to machines or users, many of the same considerations apply:

                1. Is there a way to uniquely identify and authenticate the entities requesting access?
                2. Where are the signals going to come from to enable us to define the context used to either grant or deny access?
                3. How can we segment the resources to which access is being requested?
                4. Where are we going to apply the enforcement mechanisms that act as the barriers to access? Do these mechanisms have consistent network connectivity or must they operate independently?
                5. How do we balance defense in depth with simplicity and cost of operation?

                If an organization already has some technologies that can help to deliver the required outcomes, e.g., some form of secure software edge, there will often be some merit in extending that coverage to the OT environment, particularly with respect to remote access into such environments.

                I’ve shown that we can apply the same zero trust principles to machines that we can apply to users. However, knowing the principles and believing they have value is one thing, finding an appropriate strategy to deliver them in an enterprise context is something completely different. The final post in this series will talk about how we can approach doing this kind of enterprise security transformation in the real world.

                About the author

                Lee Newcombe

                Expert in Cloud security, Security Architecture, Zero Trust and Secure by Design
                Dr. Lee Newcombe has over 25 years of experience in the security industry, spanning roles from penetration testing to security architecture, often leading security transformation across both public and private sector organizations. As the global service owner for Zero Trust at Capgemini, and a member of the Certified Chief Architects community, he leads major transformation programs. Lee is an active member of the security community, a former Chair of the UK Chapter of the Cloud Security Alliance, and a published author. He advises clients on achieving their desired outcomes whilst managing their cyber risk, from project initiation to service retirement.

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                  How artificial intelligence can drive real sustainability https://www.capgemini.com/insights/expert-perspectives/how-artificial-intelligence-can-drive-real-sustainability/ Mon, 30 Jun 2025 09:49:00 +0000 https://www.capgemini.com/?p=1139718 Discover how artificial intelligence is transforming sustainability by optimizing digital operations, reducing emissions, and accelerating innovation across industries. Learn how businesses can harness AI for impactful, eco-friendly solutions.

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                  How artificial intelligence can drive real sustainability

                  Capgemini
                  Capgemini
                  Jun 27, 2025

                  The question of sustainability is a question of digitalization. Artificial intelligence (AI) is a powerful tool that can make digital operations more efficient, furthering any goal a company may have – including increased sustainability.

                  This blog is part of a three-part series co-developed by Capgemini and Microsoft, exploring how AI-driven digitalization can accelerate operational excellence and sustainability. From enterprise-wide deployment to the evolving human-AI dynamic, the series highlights key enablers for unlocking value responsibly at scale.

                  Sustainability is one of the defining challenges of our time – and it’s an opportunity for innovation as much as a call to action. Like any powerful technology, AI has an environmental footprint that must be acknowledged and addressed. At the same time, AI offers a unique opportunity to reach our sustainability goals. One third (33%) of executives say they have already started using AI for sustainability initiatives. Organizations worldwide are using AI to make their digitization more efficient – and therefore more sustainable.

                  Versatile technology for every need

                  The field of AI is evolving rapidly and offers immense potential. The technology has advanced beyond Generative AI, which simply reacts to prompts written by humans. Now, AI agents can act more autonomously and more accurately, collaborating with each other to perform complex tasks. AI is a powerful technology built for flexibility in model and scale, with applications across every industry.

                  High-powered digitalization with AI

                  Harnessing AI’s capabilities to boost existing digital solutions could completely change the game when it comes to addressing sustainability issues.

                  Consider its capability to monitor and manage complex systems. For example, in the U.S. and the U.K., AI-powered sensors and software can measure and predict the real-time capacity of transmission lines in the energy grid. The optimization of this complex system has unlocked significant unused capacity on long-distance transmission lines. This directly enables the adoption of renewable energy sources, which are often located far from where their power is needed. The U.K.’s National Grid used this technology to increase capacity by 60% and add an additional 600 megawatts (MW) of offshore wind capacity.

                  When coupled with high-performance cloud computing, AI can significantly accelerate the development of innovative sustainability solutions. R&D teams are already deploying AI solutions in materials science. Using digital twins to simulate and predict the properties of materials that could be used in new kinds of batteries, they’re cutting development time down from years to weeks.

                  What’s more, AI and digitalization are empowering the human workforce, especially when it comes to sustainability initiatives. Some companies are already using AI to collect Scope 3 emissions data from suppliers, streamlining the process and reducing the administrative burden on employees. This leaves humans more time for strategizing, decision-making, and implementation.

                  Effective use of AI

                  So how can organizations leverage AI to drive their sustainability agenda?

                  Precision is key. Carefully optimized AI consumes fewer resources – and gets the job done more efficiently. Recent research shows that organizations are achieving measurable efficiencies, leading to cost reductions ranging from 26% to 31%. To find the best solution, companies first need to identify their needs. Guided by an expert partner like Capgemini, they can then choose the proper algorithm, model, and agents for each use case. Capgemini can then streamline deployment by seamlessly and securely integrating agentic capabilities into a company’s existing technology infrastructure.

                  It’s also important for companies not to neglect the fundamentals on either side of AI agents: humans and data. To operate most efficiently, AI agents need access to robust and reliable data sets. They also need to be directed by human employees – who themselves need to be trained in AI management. With precise direction and clear data to process, AI agents can make a significant contribution to any sustainability initiative.

                  A tool for a more sustainable future

                  While digitalization increases energy and resource consumption, AI represents a powerful lever for making these digital processes more efficient. Organizations can strategically leverage AI’s analytical and predictive power to not only reduce their environmental footprint but also empower their workforce.

                  Authors

                  Régis Lavisse

                  Sustainability Lead, Microsoft France

                  Régis began his career as an operational manager of sales and technical teams in the electricity and gas industries. Passionate about the impact of technologies on economy and societies, and in the face of the environmental emergency, he joined ENGIE Digital in 2017 to accelerate the transition to a carbon-neutral economy through digital technology. Having joined Microsoft in 2023, Régis is now leading Sustainability for Microsoft France.

                  Mark Oost

                  AI, Analytics, Agents Global Leader, Capgemini

                  Prior to joining Capgemini, Mark was the CTO of AI and Analytics at Sogeti Global, where he developed the AI portfolio and strategy. Before that, he worked as a Practice Lead for Data Science and AI at Sogeti Netherlands, where he started the Data Science team, and as a Lead Data Scientist at Teradata and Experian. Throughout his career, Mark has worked with clients from various markets around the world and has used AI, deep learning, and machine learning technologies to solve complex problems.

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